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"The rooms were spotless and I cannot say enough about the staff. Always so accommodating and friendly and a pleasure to interact with. It was a wonderful vacation for my family of seven. We will do it again next year."

"Staff were very attentive and polite! Room service was excellent and the parks we visited were all amazing. Overall a 10/10 experience! "

"When we arrived there had been no hot water for a week we were offered to go elsewhere but we feel like the staff are family so we opted to stay … I had read some reviews out of curiosity they were terrible “fighting cursing loud music” we never experienced any of that absolutely love the place❤️headed back in April🏖️"

"It’s very clean resort . The food and drinks are excellent . We have been coming to Mexico for the last 23 years this is one of the best resort . Thanks to Hector he is very friendly guy . Will come back again "

"Everything was perfect!"

"Our family group of 9 had an absolutely wonderful time here. The rooms were amazing, we liked the hammocks, pool, and staff. The rooms were very clean, and our butlers (Indi, Saul, and Sebastian) were fantastic. We especially appreciate the onsite 24 hour doctor: my daughter got an ear infection and it was so convenient and nice to get her treated at the hotel."

"Our room was spotless and the staff was courteous. The all inclusive package included all meals from any of the restaurants. We will definitely recommend to friends and family."

"The toal experience was extremely good. We really enjoyed our stay at the Hyatt Vivid. The room was great, fantastic service from all staff and the pool area were great with a good variety of places. Food was excellent! The only thing we would like to point out is the ambience at the indoor restaurants. This was not cozy and way too noisy. Some sound reduction would be good to put up to bring the sound down. With the extremely hard walls, it was almost impossible to have a conversation inside. This made us choose the out-door restaurants (Pelican and also the ouside are in the Asian restaurant). However, this limited the over-all really great food. "

"My family and I loved our stay here. The rooms were clean, the staff were amazing. Heydi was one of the staff members that stood out to us she was so friendly and accommodating she helped us with all our reservations she was amazing since day one. They had so many fun things for my family and I to enjoy. I almost forgot to mention the food was delicious! Our favorite dining restaurants were La Locanda, Sakura, Pez Vela, and the Amaranto.The resort is child friendly and my son had a blast."